Most questions are answered below. If yours is not, please get in touch and we’ll get back to you within 24 hours.
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A booking is confirmed once payment has gone through and you have your confirmation email. The person booking is responsible for everyone on the booking, including making sure each person completes their risk declaration before arrival.
Online bookings are paid in full at the time of booking. Group bookings taken by the office may be held on a deposit, with the balance due before the session.
Please arrive 15 minutes early. We may refuse anyone who arrives after the safety briefing, who is under the influence of drink or drugs, or who cannot meet the age or ability requirements of the session.
Sessions run in most weather. If we cancel a session because conditions are unsafe, you are offered another date, or a full refund if you would rather.
Vouchers are valid for 18 months from the day they are issued, are not exchangeable for cash, and can be used on any of our activities.
Tell us on the day if you can, and email hello@supbristol.com within 14 days. We answer every complaint.
Up to 4 days before your session you may cancel and receive a full credit voucher, less a £5 admin fee. Within 4 days we cannot offer a cancellation, unless you are unable to take part for medical reasons and can supply official documentation.
Up to 14 days before the session you may cancel and receive a full credit voucher, less a £5 admin fee. Within 14 days we cannot offer a cancellation, unless supported by official documentation.
You can move a booking yourself in your account up to 4 days before the session, subject to space. If the new session costs more, the difference is charged at checkout.
Credit is valid for 12 months on any of our activities.
If we cancel because conditions are unsafe, you are offered another date, or a full refund if you would rather.
The Mendip Foundation is working to make the outdoors accessible for everyone, focusing on supporting the next generation of outdoor leaders.
